Solutions Consultant

Nordis Technologies • Coral Springs, FL

7d • Onsite

About The Position

The Solutions Consultant plays a critical role within the Solutions Team, partnering with clients to ensure successful implementation of the Nordis Technologies Expresso Communications Management Software solution. This role is responsible for building and maintaining strong client relationships, understanding client business objectives, and assessing operational processes to design and deliver tailored Expresso solutions. The Solutions Consultant leads the discovery process, develops customized installation requirements documentation, and provides technical and application guidance throughout the implementation lifecycle. As part of a cross-functional team, this individual ensures the successful and timely completion of installations by overseeing issue resolution and escalation, deployment planning, rollout execution, and end-user training. This position requires a proactive, customer-focused professional who thrives in a collaborative environment, values consensus-building, and adheres to established guidelines and procedures. The ideal candidate is an effective communicator who can influence stakeholders, motivate teams, and respond thoughtfully to client needs while maintaining a strong results orientation.

Requirements

• Analytical & Problem Solving Ability to synthesize complex information and translate it into actionable solutions. Strong data analysis and troubleshooting skills. Develops alternative solutions and collaborates effectively in group problem-solving situations.
• Technical Expertise General to advanced understanding of relational databases and multiple data formats. Ability to understand, configure, test, and validate technical solution requirements. Familiarity with software implementation methodologies and system integrations.
• Communication Skills Excellent verbal communication skills, including presentation and facilitation abilities. Strong written communication skills with the ability to create clear documentation and present data effectively. Comfortable communicating across all organizational levels and navigating both technical and business discussions.
• Project & Organizational Management Strong planning and organizational skills with the ability to manage multiple concurrent implementations Experience prioritizing tasks, allocating resources, and developing realistic action plans Demonstrates accuracy, attention to detail, and commitment to quality
• Collaboration & Leadership Builds strong partnerships with clients and internal stakeholders at all levels Demonstrates inclusive leadership and respects diverse perspectives Influences through expertise, credibility, and communication style Balances assertiveness with diplomacy and sound judgment
• Administrative & Technical Tools Strong administrative management skills to ensure quality and timeliness Proficient in Microsoft Office Suite or related software
• Proven experience leading multiple complex installations involving client stakeholders, internal senior leadership, and external partners
• Experience in a software implementation and/or project management role
• Experience in lettershop digital production, including knowledge of USPS regulations
• Demonstrated ability to interact effectively at all levels of an organization
• Strong working knowledge of Microsoft Office tools required
• Excellent Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – General to advanced understanding of relational databases and multiple data formats; Must be able to understand and execute the technical requirements of a solution’s setup and testing.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Character - Respects diversity of perspective in discussions and demonstrates an inclusive style; Must be able to influence others through knowledge, communication style, ability, and earned confidence; Should be assertive but know when to push and when to pull back.
• Collaboration - Effectively builds and maintains partnerships with clients, and people at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Communicates and shares information with candor that builds trust and enhances relationships.
• Administrative Management - Continuously manages administrative functions to ensure quality and timeliness. Proficient with Microsoft Office Suite or related software.
• Skill leading multiple installations that span client stakeholders, including internal senior leadership and external influencers
• Experience in an implementation role and project management role
• Experience in lettershop digital production including USPS regulations
• Proven ability to interact within all levels of an organizations
• Strong knowledge of MS Office tools required

Nice To Haves

• Background in software development or experience working within a software company preferred

Responsibilities

• Lead multiple client implementations of the Nordis Technologies Expresso solution from initiation through successful completion
• Facilitate discovery sessions to understand client objectives, workflows, data requirements, and technical environments
• Develop detailed Installation Requirements Documentation for customized Expresso deployments
• Drive installations within a matrixed environment, influencing cross-functional teams through collaboration, transparency, and results-focused leadership
• Manage the acquisition, validation, and review of required client data
• Identify, track, and resolve implementation issues, engaging appropriate internal and external resources to ensure timely resolution
• Develop and manage rollout and deployment plans, including testing and go-live coordination
• Deliver end-user training and support change management efforts to ensure adoption and satisfaction
• Coordinate a seamless installation turnover to the Client Service Manager following go-live
• Participate in the continuous improvement of internal processes and procedures based on client feedback and project learnings
• Maintain a strong commitment to client satisfaction throughout the implementation lifecycle
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed