Solutions Consultant - SaaS ERP

BS&A • Lansing, MI

2d

About The Position

Position Overview: BS&A Software, a market-leading software organization with proven technology, is seeking a Solution Consultant to join our growing Implementation Team. You will play a key role in the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Solution Consultants are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you!

Requirements

• Bachelor’s degree in business, Accounting/Finance, Information Systems, or equivalent work experience
• Minimum 3 years’ experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
• Specific domain knowledge in one or more areas of ERP systems, such as Core Financials or HRMS/Payroll. Knowledge in municipality-specific functions such as Utility Billing and Community Development is a plus.
• Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
• Some technical proficiency preferred (Excel, basic SQL scripting, etc).
• Strong communication skills, both written and verbal, are essential.
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25% travel).
• Valid driver’s license

Responsibilities

• Lead the Discovery, Design and Configuration phases of customer implementations.
• Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
• Map customers’ existing business processes and legacy system data to the BS&A ERP system.
• Partner with customers to perform data validation following conversion of master data and historical transactional data from customers’ legacy systems.
• Configure and customize ERP systems in line with client's operational methods and BS&A’s recommended practices.
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
• Deliver outstanding customer support and address client concerns throughout the implementation process.
• Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists

Benefits

• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level