Solutions Delivery Manager

Brown & Brown Insurance

10d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Our Culture Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates. About the Role Owns the discovery, design, and implementation of process improvements across Client Services. Supports project execution and collaborates with cross-functional teams to ensure successful delivery.

Requirements

• 3–5 years in process improvement, operations, or project management roles in a Client Services environment.
• Ability to identify inefficiencies and design streamlined processes.
• Proven experience managing projects from discovery through implementation.
• Analytical thinking approach and ability to diagnose issues and recommend practical solutions.
• Demonstrated ability to translate process designs into actionable implementation plans.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic data analysis skills for measuring process efficiency.
• Skilled in planning, scheduling, resource allocation leveraging tools like MS Project, Asana or Trello.

Nice To Haves

• Exposure to training development or knowledge management is a plus.
• Familiarity with workflow automation tools or CRM systems (depending on the organization).

Responsibilities

• Identifies and implements process improvements and efficiencies
• Executes project deliverables and manages implementation.
• Monitors implementation progress and identifies risks, roadblocks and corrective actions.
• Designs programs aligned with best practices and project goals
• Troubleshoots issues and recommends solutions during implementation
• Mobilizes resources and cross-functional teams to execute innovations
• Facilitate training and handoffs to support teammates
• Partners with internal stakeholders to develop materials for process training
• Works with resources to development and implementation technology based solutions as warranted.
• Performs post-implementation reviews to measure success and outcomes, identifies continuous improvement opportunities

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed