Solutions Engineer - Post Sales

Mintlify • San Francisco, CA

7d

About The Position

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Lead high-volume migrations : Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles) Manage offshore migration team : Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards Support strategic fast-growing accounts : Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases Hands-on technical execution : Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work Customer communication : Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process Collaborate with engineering : Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success Build customer health infrastructure : Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment Analyze and report on product metrics : Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy Create weekly feature communication : Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis Drive continuous improvement : Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

Requirements

• Technical depth : Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
• High-volume execution : Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
• Systems thinking : Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
• Data-driven mindset : Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
• Vendor and stakeholder management : Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
• Customer communication excellence : Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
• Bias toward action : Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions

Nice To Haves

• Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero

Responsibilities

• Lead high-volume migrations : Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
• Manage offshore migration team : Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
• Support strategic fast-growing accounts : Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
• Hands-on technical execution : Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
• Customer communication : Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
• Collaborate with engineering : Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
• Build customer health infrastructure : Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
• Analyze and report on product metrics : Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
• Create weekly feature communication : Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
• Drive continuous improvement : Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

Benefits

• Competitive compensation and equity
• 20 days paid time off every year
• 401k or RRSP
• $420/mo. wellness stipend
• 100% coverage for Health, dental, vision
• Free Ubers to and from work
• Free lunch and dinners
• Annual team offsite (previously went to Alaska, Hawaii)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees