R - Solutions Engineer
About The Position
Our client is redefining eCommerce with AI. Their suite of products — including a proprietary LLM family — powers AI-driven product discovery, conversational commerce, and intelligent checkout for leading retailers, brands, and payment providers worldwide. They are building the next era of Agentic Commerce: where AI agents reason, decide, and transact on behalf of customers and brands across search, personalization, purchase, and fulfilment. If you want to work at the intersection of AI and eCommerce on a global scale, this is where it happens. Our client is looking for a Solutions Engineer to join a high-performing, customer-obsessed team where technical depth, commercial awareness, and a genuine desire to help customers succeed are the foundation of everything they do. As a Solutions Engineer, you will be the primary technical partner and trusted advisor for enterprise prospects and customers across your assigned territory. Owning the technical outcome, you will partner closely with Account Executives to drive and win complex sales cycles. This role is deliberately built for strategic advisors who help customers understand what becomes possible with AI-powered commerce, and who build enough trust and technical conviction to secure the commitment.
Requirements
- Discovery instinct. The best SEs listen more than they talk. Before they say anything about our client’s platform, they know more about the customer’s situation than the customer expected them to ask.
- Technical credibility. Not the deepest engineer in the room, but credible enough that a CTO trusts your judgment. You can discuss APIs, integration architecture, data flows, AI/ML concepts, and platform constraints with ease.
- Business acumen. You can connect the technical conversation to business outcomes — basket size, conversion rate, customer lifetime value. When an eCommerce leader asks “why should I care?”, you answer in their terms.
- Communication and presence. You can own a room. You can run a whiteboard session without a deck. You can simplify complex ideas without losing the people who need the nuance.
- 8+ years in solutions engineering, technical pre-sales, solution architecture, or enterprise technology consulting
- Experience working within commerce, retail, payments, or digital experience platforms strongly preferred
- Strong technical foundation across cloud architectures, SaaS and API-first platforms, data and AI/ML (LLMs a plus), payments and checkout systems, and omnichannel retail integrations
- Comfortable presenting to both technical and non-technical executive audiences
- Willingness to travel within your region (up to 30%)
Responsibilities
- Own the Technical Win
- Lead technical discovery to deeply understand customer business challenges, technology stack, and strategic priorities before any solution is proposed
- Define and achieve the technical close in GTM motions — ensuring all material technical objections are resolved, integration feasibility is confirmed, and customer technical stakeholders are fully confident before the deal moves to commercial stage
- Engage with CIOs, CTOs, Heads of Digital, and eCommerce leaders as a credible, peer-level advisor
- Build and Run Pre-Sales Engagements
- Lead and deliver product demos, proof-of-concepts, and workshops tailored to the specific business priorities of each customer
- Shape complex eCommerce solution architectures, including integration mapping across cloud platforms, payment rails, omnichannel systems, and API-first environments
- Develop and present executive-level value articulation: translating technical capabilities into business outcomes (conversion uplift, checkout abandonment reduction, personalised discovery, operational efficiency)
- Lead technical responses to RFPs and security questionnaires
- Be the Bridge to Product and Engineering
- Log customer objections, feature gaps, and competitive differentiators as structured product feedback
- Provide post-engagement feedback on what landed, what didn’t, and what demo assets or solution plays are needed
- Stay current on AI and commerce technology trends — conversational AI, LLM integration, agentic commerce, payment rails, omnichannel fulfilment — and bring that knowledge into customer conversations
Benefits
- health, dental, and vision coverage
- Competitive base salary, variable compensation tied to deal outcomes, and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
