45Drives Solutions Specialist (USA)
About The Position
You’ll play a key role as a Solutions Specialist, representing 45Drives as a trusted expert for our customers. This is a technical role with a human focus—perfect for someone who loves solving complex problems while building authentic relationships. Here’s what you’ll be doing: Responding to customer requests and issues via our service ticket system. • Troubleshooting hardware, software, and network issues with clarity and confidence. • Using Linux commands and ZFS to configure and support custom storage systems. • Working with customers to deeply understand their needs and deliver tailored solutions. • Documenting solutions and create resources to help others. • Handling networking challenges like bonding, subnetting, and routing. • Ensuring system integrity and data security through proactive problem-solving. • Collaborating with teammates to continuously improve service and support.
Requirements
- Completion of an IT-related post-secondary program OR relevant work experience in system administration, networking, or technical support.
- Entry-level to experienced candidates welcome—we value passion and attitude.
- Proficiency with Linux (especially command line usage).
- Experience or familiarity with ZFS or other filesystems.
- Basic understanding of networking principles (e.g., bonding, subnetting, routing).
- Strong verbal and written communication skills.
- The ability to think critically, troubleshoot, and problem-solve in real time.
- A customer-first mindset with a knack for teaching and supporting others.
Nice To Haves
- A valid passport is preferred, as occasional travel to customer sites or our headquarters in Canada may be required.
Responsibilities
- Responding to customer requests and issues via our service ticket system.
- Troubleshooting hardware, software, and network issues with clarity and confidence.
- Using Linux commands and ZFS to configure and support custom storage systems.
- Working with customers to deeply understand their needs and deliver tailored solutions.
- Documenting solutions and create resources to help others.
- Handling networking challenges like bonding, subnetting, and routing.
- Ensuring system integrity and data security through proactive problem-solving.
- Collaborating with teammates to continuously improve service and support.
Benefits
- Training and Growth: Leadership training and skills development opportunities, plus regular coaching and mentorship.
- Comprehensive Health Care Plan: Medical, Dental, Life Insurance, and Group Insurance benefits (after 3 months full-time).
- Compensation: Annual salary starting between $50,000 and $70,000 USD based on experience.
- Vacation: Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
- Social Events: Join in on regular events, lunches, and celebrations as we grow our Wilmington team.
- Lifestyle of Wilmington, North Carolina: Enjoy a vibrant downtown, coastal charm, a warm climate, and a welcoming community that’s easy to fall in love with.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
