Sourcing Coordinator

Direct Supply•Milwaukee, WI

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Sourcing Coordinator position, you’ll own day-to-day, tactical escalations, helping ensure service issues are resolved quickly, fairly, and consistently while supporting ticket- and case-level service provider negotiations with urgency, sound judgment, and a strong customer focus. You’ll play an important role in sharing insights that drive a stronger service supply chain by managing time-sensitive issues, maintaining accurate data and documentation, and identifying trends that inform future process and supplier improvements. Skills Needed: Negotiates for Results – Navigates tough negotiations with finesse, securing wins without straining relationships. Quickly earns stakeholders’ trust, balancing assertiveness with diplomacy. Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights. Communicates Effectively – Develops and delivers clear, timely communication across audiences and channels, ensuring alignment and shared understanding in fast-moving situations. Ability to prioritize competing requests by applying sound judgment to balance urgency, customer impact, and business outcomes in a fast-paced environment. Ability to use data and digital tools to track escalations, identify patterns, and support continuous improvement efforts.

Requirements

Negotiates for Results – Navigates tough negotiations with finesse, securing wins without straining relationships. Quickly earns stakeholders’ trust, balancing assertiveness with diplomacy.
Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Communicates Effectively – Develops and delivers clear, timely communication across audiences and channels, ensuring alignment and shared understanding in fast-moving situations.
Ability to prioritize competing requests by applying sound judgment to balance urgency, customer impact, and business outcomes in a fast-paced environment.
Ability to use data and digital tools to track escalations, identify patterns, and support continuous improvement efforts.
Bachelor’s degree strongly preferred.
0–3 years of experience in sourcing, supply chain, operations, negotiations, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Experience working in a fast-paced, service-oriented or operations environment.
Exposure to supplier communication, ticketing systems, or data tracking tools.

Responsibilities

Own incoming tactical escalations, working directly with service providers to resolve cost, timing, or service issues in a way that protects customer value and supports positive supplier relationships.
Support ticket-level negotiations and issue resolution under time pressure, escalating complex or high-risk matters appropriately.
Track and document escalation activity, ensuring accuracy of service provider information, documentation, and system data.
Identify recurring issues and trends, sharing insights with Sourcing and cross-functional partners to inform process or supplier improvements.
Partner closely with Sourcing Associates and customer-facing teams to ensure escalation learnings are visible and actionable.
Support the adoption of new tools, workflows, and processes that improve escalation handling and operational efficiency.