Spa Attendant

EQX Hotel Management LLC • New York, NY

3d

About The Position

Maintains the cleanliness and organization of the Spa to ensure Spa guests have an extraordinary experience. The Spa Attendant handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Requirements

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to work a flexible schedule (AM, PM, Weekends & Holidays).
• Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability.
• Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products.
• Demonstrate energy and enthusiasm, motivation and motivational ability.
• Demonstrate professional manner, oral and written communication, discretion, and appearance.
• Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues.

Nice To Haves

• High School graduate or equivalent vocational training.
• Ability to read, write, and speak English.
• One to two years in a similar role in a hospitality environment. Deep knowledge of local goods and services in critical, along with established vendor contacts.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• To be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Ability to work under pressure and in a fast-paced environment.
• Maintain highest levels of professional performance, conduct, client service, safety, and hygiene in work areas and throughout The Spa.
• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and Spa.
• Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered.
• Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment.
• Effectively advocate to spa guest/client additional services and products of interest or benefit to them.
• Participate in and successfully complete all training, education, and certifications required by spa.
• Collaborate, cooperate, and contribute to the success of all spa personnel and operations and effectively perform all tasks requested or assigned by management.
• Creates and fosters a positive and professional atmosphere for Spa guests by maintaining a clean environment throughout the facility. This includes, reception area, locker rooms, hallways, restrooms, treatment rooms, steam/sauna areas and relaxation rooms.
• Maintains a deep knowledge of spa-specific standards, services, products and promotions.
• Familiarizes guests with the spa facility and locker room areas.
• Consults with spa guests to determine needs and expectations, including offering refreshments.
• Ensures the facility remains in compliance with local health/sanitation codes and regulations at all times.
• Ensures linen closets are clean, organized and stocked.
• Ensures all guest supplies are stocked and available according to established standards.
• Ensures all therapist/aesthetician supplies are stocked and available at all times.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED