The Wilde Resort and Spa - Spa Attendant

Lodging Dynamics•Sedona, AZ

About The Position

Under general direction, the Spa Attendant is responsible for providing exceptional customer service to spa guests. ESSENTIAL JOB FUNCTIONS Greets guests warmly and professionally upon arrival and departure, confirms appointments, and addresses any inquiries. Escorts guests to changing rooms and treatment areas, provides information about spa facilities and amenities. Manages appointment changes and cancellations, communicates effectively with clients, coordinators, and therapists. Maintains cleanliness and order in the spa including treatment rooms, changing rooms, and relaxation areas. Restocks towels, robes, slippers, and other spa supplies as needed. Monitors and reports any maintenance issues to spa management. Actively promotes spa services and retail products, and offers recommendations based on client needs. Provides information about current promotions and packages to guests. Assists with inventory management and restocking of retail items. Addresses client concerns and provide solutions in a timely and professional manner. Ensures client privacy and confidentiality at all times. Provides exceptional customer service throughout the client experience. Attendance is a key component of this position. Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire. Maintains open and effective communication with team members and management. Attends and participates in team meetings. Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties and responsibilities as assigned.

Requirements

High school diploma or equivalent.
A minimum one (1) year of experience in related field required.
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
Excellent communication and interpersonal skills.
Strong customer service orientation with a focus on guest satisfaction.
Attention to detail and commitment to maintaining a clean and organized environment.
Knowledge of spa treatments, products, and protocols.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
Performs well with frequent interruptions and/or distractions.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Basic math skills.
Basic knowledge of Gmail/Microsoft Outlook.

Responsibilities

Greets guests warmly and professionally upon arrival and departure, confirms appointments, and addresses any inquiries.
Escorts guests to changing rooms and treatment areas, provides information about spa facilities and amenities.
Manages appointment changes and cancellations, communicates effectively with clients, coordinators, and therapists.
Maintains cleanliness and order in the spa including treatment rooms, changing rooms, and relaxation areas.
Restocks towels, robes, slippers, and other spa supplies as needed.
Monitors and reports any maintenance issues to spa management.
Actively promotes spa services and retail products, and offers recommendations based on client needs.
Provides information about current promotions and packages to guests.
Assists with inventory management and restocking of retail items.
Addresses client concerns and provide solutions in a timely and professional manner.
Ensures client privacy and confidentiality at all times.
Provides exceptional customer service throughout the client experience.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.