Spa Attendant (Full Time)

Ameristar Casino Resort Spa Black Hawk•Black Hawk, CO

3d•$19 - $20•Onsite

About The Position

As a Spa Attendant you are responsible for providing superior service to both the internal and external customer. The Spa Attendant is also responsible for assisting guests in the relaxation areas, maintaining spa standards and cleanliness, and scheduling spa appointments.

Requirements

Strong problem solving, decision making and consulting skills
Superior customer service skills
Strong written and verbal communication skills
Fully competent in Microsoft Office
Ability to review and comprehend all necessary documentation.
Ability to inspect and maintain areas for which responsible.
Ability to use the equipment associated with the position, including, but not limited to, exercise equipment, tanning beds, spa facilities and cash register.
Ability to effectively and efficiently move around work area.
This position is physical in nature and requires the ability to maneuver in order to assist guests in the proper use of equipment and to perform other job duties.
Ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.
This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds, and noise.
Ability to sustain a high level of confidentiality, professionalism, and integrity
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization
Highly organized and detail-oriented
One (1) year prior hospitality, luxury retail, fitness club, or spa experience.

Nice To Haves

Current CPR/ AED certification preferred

Responsibilities

Guest Experience.
Greet and escort guests: provide locker room orientation and amenity overview.
Exceptional attention to detail, organization, and cleanliness.
Friendly polishes communication: discretion and guest privacy.
Anticipate need of the guest and offer proactive service.
Maintain a quiet, gracious presence, resolve minor issues and escalate when needed.
Amenity Setup & Presentation.
Prepare and refresh hydro/ thermal areas and relaxation lounge.
Set up water stations, coffee/ tea bar service, and light snacks.
Ensure 30-minute cleaning and disinfection schedules.
Test and record hydro/ thermal water chemistry; report variances immediately.
Test and ensure Dry Sauna & Steam rooms are at standard temperature, following state health regulations.
Follow all health codes, OSHA standards, and PPE protocols.
Operations & Inventory.
Open/ close the spa following SOP checklists and standards.
Monitor par levels and restock linens, beverages, and amenities.
Report maintenance issues promptly to spa manager and document in log.
Team support
Coordinate with Front Desk, Providers, and Housekeeping.
Assist guest movement between areas to protect quiet zones
Unpack, and stock BOH inventory/ guest items.
Ability to lift a minimum of 30 lbs.
Comfortable working in humid, warm, and low- light environments.
Responsible for knowing all new policies and procedures in the Spa
Adhere to all policies and procedures for the Spa
Any other duty assigned to enhance the spa

Benefits

Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
Discounted Casino bus tickets
Discounted RTD EcoPass
Hot meal served by the Leadership Team once a month
20% discount for Starbucks, Ara Spa, and all food outlets
100% Colorado Gaming License reimbursement after 90 days of employment
Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
Education reimbursement program and Annual Scholarship Program
Career development opportunities