Spa Concierge/Receptionist

Schulte Hospitality Group•Village of Fairport, NY

1d•$18

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Spa Receptionist to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Requirements

Previous experience in a spa, hospitality, or customer service environment preferred.
Ability to multitask and stay organized in a fast-paced setting.
Strong interpersonal and communication skills.
Knowledge of spa treatments, services, and wellness practices is a plus.
Comfortable with light physical work including standing, bending, lifting towels or supplies.
Basic computer skills and experience with booking software (e.g., Mindbody, Book4Time) preferred.
High school diploma or equivalent required.
Previous experience in a customer service, hospitality, or receptionist role preferred.
Experience in a spa, salon, or wellness environment is a plus.
Familiarity with spa booking software and point-of-sale systems is preferred.
Exceptional customer service and communication skills.
Friendly, professional, and polished demeanor.
Strong organizational and multitasking abilities in a fast-paced environment.
Basic math skills and comfort with handling cash and electronic payments.
Proficiency in Microsoft Office and booking/reservation platforms.
Ability to maintain discretion and confidentiality with client information.
Flexibility to work weekends, holidays, and varied shifts as needed.

Nice To Haves

CPR/First Aid certification is a plus
Previous experience in a spa, hospitality, or customer service environment preferred

Responsibilities

Greet all guests warmly and professionally upon arrival.
Manage spa bookings, appointment scheduling, and confirmations using the spa’s software system.
Answer phones, respond to emails, and handle general inquiries.
Process payments and handle cash or card transactions.
Provide information about services, packages, and promotions.
Upsell retail products and spa treatments when appropriate.
Maintain accurate client records and intake forms.
Coordinate with therapists and service providers for smooth flow of appointments.
During business hours, maintain cleanliness and sanitation of all spa areas including locker rooms, treatment rooms, relaxation areas, and common spaces.
Stock and replenish towels, robes, slippers, water stations, and other amenities.
Sanitize surfaces and equipment after each use following spa hygiene protocols.
Assist guests with locker use, product selection, and general spa navigation.
Perform routine checks to ensure all areas are clean, organized, and well-stocked.
Report maintenance or safety issues promptly.

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!