Spa Concierge

Arch Amenities Group•New York, NY

17h

About The Position

5 star luxury property at the beautiful Baccarat Hotel NYC, as La Mer's first ever bespoke spa. Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. Job Summary:  The Spa Concierge is responsible for maintaining the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk, if applicable.

Requirements

High School Diploma or GED
Previous customer service experience, preferably in the hospitality industry.
Ability to have conversations with members/guests so that information that is conveyed is understood.
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
Must have an eye for detail.
Availability When Facility Is Open: This could include nights, weekends, and holidays.
Ability to stand for long periods.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Responsibilities

Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of Arch Amenities Group.
Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
Restocks all linens in locker rooms and appropriate guest areas.
Removes dirty laundry and collects dirty linens in guest areas and takes them to the housekeeping area or laundry pick-up.
Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
Escorts members/guests to changing areas in a courteous and timely manner.
Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
Performs laundry duties, if applicable, including washing, drying, and folding linen.
Ensures all areas are clean and replenishes supplies as needed.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Greets each and every guest with a smile and direct eye contact. Informs facility management of any member, guest, or facility issues.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned