Spa Concierge

Four Seasons Hotels and Resorts•Vail, CO

1d•$26

About The Position

This role is responsible for the experience at the reception desk of the Spa and ensuring our guests have a smooth arrival, treatment, and departure experience. This role will assist the Spa Manager to ensure all spa areas are well maintained and the guest experience is at the expected level.

Requirements

Minimum 1+ years in guest/customer service role, luxury spa experience preferred.
Passion for spa, wellness, and holistic modalities.
Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment.
Requires knowledge of the ability to operate computer equipment and Microsoft applications.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

Responsibilities

Responsible for managing the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart.
Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.
Utilize Point of Sales System to accurately charge the guest for services and items.
Recommends retail products to guests and assists Spa Attendants with other duties as needed.

Benefits

Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.