Spa Director (FTYR)

Crystal Mountain•Thompsonville, MI

About The Position

The Spa Director is responsible for the day-to-day operations of Crystal Spa including establishing and meeting the budget and financial goals of the organization, implementing a strategic plan including marketing initiatives and staff training, acts as the liaison to other revenue centers on property, and professionally represents the facility. The ideal candidate uses his/her ability to lead and motivate staff to achieve goals and exceed guest expectations.

Requirements

2+ years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Creative in marketing and promotions.
Sales oriented.
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Ability to show initiative and make decisions.
Normal work hours: Varied to include nights, weekends, and holidays.
Proficient in spa software (Spa Biz, Spa Soft, Book 4 Time or Visual One) and Microsoft Office products.
CPR/First Aid Certified.
Bachelor's Degree or comparable spa management experience.
Must be in a physical condition to project the health and wellness ideals of the spa environment.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. The employee may occasionally lift and/or move up to 25 pounds. This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
The employee will be required to operate the following tools: computer, calculators, office supplies, phone, paperwork, protocol binders, retail inventory, all spa equipment, hot cabbies, paraffin heaters, steamers, microcurrent machines, fitness equipment, and treatment products.
Work conditions include exposure to noise, vibrations, extreme temperatures, wet or humid environments, burns, fumes, odors, dust, mists, mechanical, chemical, and electrical hazards.
Non-smoking candidates preferred.

Responsibilities

Adhere to policies of the facility and Crystal Mountain.
Develop a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
Submit monthly and yearly management reports outlining key facility statistics and a summary of daily operations.
Report any current or future concerns and forward recommended changes to the Vice President of Retail & Wellness Services.
Submit all paperwork and financial reporting in accordance with Crystal Mountain policy.
Develop and maintain accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
Maintain a monthly inventory of supplies, equipment, and products.
Create a team of service providers to meet all aspects of professionalism and service demands.
Maintain a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
Ensure the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training.
Ensure appropriate facility supervisory coverage.
Continually assess employees’ progress and train and coach employees with fair, positive reinforcement and discipline.
Participate in annual performance evaluations, and assist in the termination process when necessary.
Provide excellent customer service and monitor guest feedback using comment cards and other customer care techniques.
Supervise and follow up on guest requests and comments.
Create and implement an effective marketing and public relations strategy in a timely manner.
Ensure facility is only accessed by members and/or guests, and that it is always safe and secure.
Ensure fiscal responsibility through efficient scheduling of facility and make necessary changes to stay within budgetary guidelines.
Ensure the successful integration of the spa into the overall operations of the hotel.
Ensure that the spa is successfully positioned within the respective marketplace by completing competitive analysis and determining strengths and weaknesses of all significant competitors.
Implement a strategy to contact conference groups and promote spa services to attendees.
Ensure financial goals are attained by developing and implementing a retail sales plan.
Establish service and retail goals for staff and provide guidance on how to achieve them.
Develop a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
Specify and control efficient usage of professional products for services by completing a service cost analysis and implementing an inventory control system.
Provide necessary financial information to the accounting department for accurate reporting of daily sales and financial performance.
Ensure an effective inventory system with the par stock levels is implemented for spa equipment and supplies.
Ensure compliance with all state licensing and health requirements.
Provide reservation procedures using spa software or a manual reservation system.
Prepare incident and accident reports.
Other duties as assigned.