Job Summary
The Company operates 24 hours a day and 7 days a week, so operational demands
require variations in shift days, starting and ending times, and hours worked in
a week.
Complies with all guest service basics, such as uniforms, name tags, and proper
guest greetings. Knowledgeable about hotel facilities and services to assist
guests as appropriate. Ensures all communication containing Company, hotel,
brand, and guest information is consistent with privacy policies, practices, and
regulations. Strive to exceed guest expectations with quality and timely
service in a pleasant and friendly manner.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.
* Perform and be proficient in all facials and certain spa services offered by
the spa, following the specific protocol for each service.
* Prepare the treatment room with appropriate equipment, supplies, and music
prior to each treatment.
* Read the facial intake form for each client, ask, and answer appropriate
questions, and provide information as needed for the education, comfort and
safety of the client.
* Assist with laundry and other housekeeping duties.
* Suggest and sell retail products to guests.
* Have knowledge of and suggest to the guests’ other beneficial treatments
offered in the spa.
* Educate oneself on the ingredients of products used.
* Complete all assigned side work.
* Attend all mandatory staff meetings.
* Keep work areas clean and set according to procedures.
* Assist with laundry and other housekeeping duties.
* Always maintain a clean and tidy appearance.
* Inform Spa Director or Salon Manager of product needs.
ADDITIONAL REQUIREMENTS:
* Ability to provide all Cascade Spa facial treatments and services as outlined
in Policy/Procedure Manual.
* Must consult with client regarding their skin type and proper facial
offering.
* Availability to work Weekends and Holidays
* Must be an enthusiastic, high energy team player.
* Ability to work in a fast-paced environment.
* Ability to multitask is essential with great attention to detail.
* Excellent communication style and out-going personality.
* A love for taking care of people and a true sense of hospitality.
* Ability to work in an environment infused with a variety of
scents/aromatherapy.
* Must attend all educational trainings.
* Must stay current on all protocols.
* Must be available nights weekends and holiday.
Skills Required:
The Company may consider an equivalent combination of acceptable education and
experience, providing the knowledge, skills, and abilities cited below.
Education and Experience: Current Esthetician license issued by NH Board of
Barbering and Cosmetology. Minimum 1 year experience as an esthetician. Resort
experience preferred. HydraFacial Certified preferred. Must be skilled in facial
protocols, waxing and body treatments. Luxury retail cosmetics experience
preferred.
Must hold a current NH Cosmetology license. A minimum of 1 year experience in
the medical, salon or spa industry. Current CPR certification is preferred. High
school education or equivalent experience.
Skills and Abilities:
Knowledge of guest services and retail inventory. Consistent professional
attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while
remaining flexible and efficient.
Working Conditions & Physical Effort:
Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine
motor skills and hand-eye coordination· Must meet the physical requirements of
being able to perform cosmetic services, including but not limited to standing,
bending and fluid use of arms and hands utilized to perform necessary nail,
make-up, waxing and hair services. Work is normally performed in an interior
hotel environment. While performing job duties, the associate speaks, listens,
completes documents, processes requests, and operates office equipment such as a
telephone, calculator, computer, copier, and fax. Physical requirements include
extended periods of standing and/or walking, bending, reaching, pulling,
pushing, kneeling, and lifting up to 50 pounds. The job requires close vision
with or without corrective lenses. This position may be required to operate a
motor vehicle.
Expected Conduct:
* Always maintain professional behavior.
* Be knowledgeable of, practice, and reinforce good business practices relating
to harassment, discrimination, and hostile environments in the workplace.
* Remain compliant with company policies and practices outlined in the TPG &
Mill Falls Handbooks.
* Maintain composure during stressful situations.
* Follow work schedule, arriving and departing on time and being flexible.
Adhere to work schedule and notify necessary personnel of schedule changes.
* Always present a positive attitude towards guests and fellow co-workers.
Qualifications
Based On Experience
The Company operates 24 hours a day and 7 days a week, so operational demands
require variations in shift days, starting and ending times, and hours worked in
a week.
Complies with all guest service basics, such as uniforms, name tags, and proper
guest greetings. Knowledgeable about hotel facilities and services to assist
guests as appropriate. Ensures all communication containing Company, hotel,
brand, and guest information is consistent with privacy policies, practices, and
regulations. Strive to exceed guest expectations with quality and timely
service in a pleasant and friendly manner.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.
* Perform and be proficient in all facials and certain spa services offered by
the spa, following the specific protocol for each service.
* Prepare the treatment room with appropriate equipment, supplies, and music
prior to each treatment.
* Read the facial intake form for each client, ask, and answer appropriate
questions, and provide information as needed for the education, comfort and
safety of the client.
* Assist with laundry and other housekeeping duties.
* Suggest and sell retail products to guests.
* Have knowledge of and suggest to the guests’ other beneficial treatments
offered in the spa.
* Educate oneself on the ingredients of products used.
* Complete all assigned side work.
* Attend all mandatory staff meetings.
* Keep work areas clean and set according to procedures.
* Assist with laundry and other housekeeping duties.
* Always maintain a clean and tidy appearance.
* Inform Spa Director or Salon Manager of product needs.
ADDITIONAL REQUIREMENTS:
* Ability to provide all Cascade Spa facial treatments and services as outlined
in Policy/Procedure Manual.
* Must consult with client regarding their skin type and proper facial
offering.
* Availability to work Weekends and Holidays
* Must be an enthusiastic, high energy team player.
* Ability to work in a fast-paced environment.
* Ability to multitask is essential with great attention to detail.
* Excellent communication style and out-going personality.
* A love for taking care of people and a true sense of hospitality.
* Ability to work in an environment infused with a variety of
scents/aromatherapy.
* Must attend all educational trainings.
* Must stay current on all protocols.
* Must be available nights weekends and holiday.
Skills Required:
The Company may consider an equivalent combination of acceptable education and
experience, providing the knowledge, skills, and abilities cited below.
Education and Experience: Current Esthetician license issued by NH Board of
Barbering and Cosmetology. Minimum 1 year experience as an esthetician. Resort
experience preferred. HydraFacial Certified preferred. Must be skilled in facial
protocols, waxing and body treatments. Luxury retail cosmetics experience
preferred.
Must hold a current NH Cosmetology license. A minimum of 1 year experience in
the medical, salon or spa industry. Current CPR certification is preferred. High
school education or equivalent experience.
Skills and Abilities:
Knowledge of guest services and retail inventory. Consistent professional
attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while
remaining flexible and efficient.
Working Conditions & Physical Effort:
Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine
motor skills and hand-eye coordination· Must meet the physical requirements of
being able to perform cosmetic services, including but not limited to standing,
bending and fluid use of arms and hands utilized to perform necessary nail,
make-up, waxing and hair services. Work is normally performed in an interior
hotel environment. While performing job duties, the associate speaks, listens,
completes documents, processes requests, and operates office equipment such as a
telephone, calculator, computer, copier, and fax. Physical requirements include
extended periods of standing and/or walking, bending, reaching, pulling,
pushing, kneeling, and lifting up to 50 pounds. The job requires close vision
with or without corrective lenses. This position may be required to operate a
motor vehicle.
Expected Conduct:
* Always maintain professional behavior.
* Be knowledgeable of, practice, and reinforce good business practices relating
to harassment, discrimination, and hostile environments in the workplace.
* Remain compliant with company policies and practices outlined in the TPG &
Mill Falls Handbooks.
* Maintain composure during stressful situations.
* Follow work schedule, arriving and departing on time and being flexible.
Adhere to work schedule and notify necessary personnel of schedule changes.
* Always present a positive attitude towards guests and fellow co-workers.
Qualifications
Based On Experience
