Spa Manager

Hand and Stone, Oak Forest•Houston, TX

14h•$55,000 - $70,000•Onsite

About The Position

We seek a full-time Spa Manager for our family-owned spa in Oak Forest. Passion for wellness meets hands-on leadership in a fast-paced environment. We need a motivated, positive leader who thrives under pressure, guiding teams through challenges to drive growth and results. Ideal candidates are self-starters: organized, hardworking, reliable, success-driven, honest, creative, and fair yet firm. Uphold policies with principles, set boundaries for sustainability. If you love building teams, boosting revenue, and creating memorable client experiences amid rigors, step up as our key force for stability and expansion. At Hand & Stone Massage and Facial Spa in Oak Forest, we are redefining aging, not as a slow fade into sedentary decline like watching TV reruns on the couch, but as a bold path of strength, vitality, and connection. This means lifting weights, dancing with grandkids, and living fully every day. The question isn’t, “Will you grow old?” but “Which old will you choose?” We make aging with strength accessible with affordable, personalized massages and facials, like our signature hot stone treatments that restore mobility, ease tension, and rejuvenate the spirit. From weekly recovery to lifelong self-care, we empower clients to thrive. As a family-owned spa, we are a tight-knit team passionate about lasting wellness and helping others build stronger, joyful futures through true well-being at every stage. At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Requirements

2-3 years management/leadership in customer-facing roles (spa, salon, retail, hospitality preferred; veterans with proven tenacity welcome)
Proven sales skills: Build relationships, promote memberships/upgrades confidently, and train teams to overcome rejection fears
Flexible schedule (weekends/evenings) with composure in high-stress situations
Strong organization, self-motivation, and boundary-setting for proactive, sustainable performance
Creative problem-solving, honesty, and resilience amid chaos
Authentic ability to promote massage/skincare benefits

Responsibilities

Revenue & Growth: Drive membership conversions, upsell services, and increase revenue via smart scheduling, in-spa promotions, and grassroots marketing (social media a plus). Analyze performance to identify opportunities and ensure consistent growth.
Team Leadership: Recruit, coach, and motivate Spa Sales Associates. Support hiring of Massage Therapists and estheticians. Conduct in-person interviews, training, and coaching with department leads. Build a positive culture with fair accountability.
Operations Excellence: Manage daily operations: client flow, inventory, scheduling, and compliance. Maintain a clean, efficient spa that delights guests, even during busy peaks.
Client Experience: Deliver exceptional service, foster loyalty with personalized care, and resolve issues professionally.
Clear Communication: Submit daily reports to owners for transparency.