Spa Receptionist

Coeur d'Alene Casino Resort Hotel•Worley, ID

1d•$16 - $16•Onsite

About The Position

As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home! SUMMARY: The Spa Receptionist will be responsible for answering incoming calls and greeting all spa guests and assisting them with requests or services.

Requirements

Six months previous cashier and customer service experience required.
Six months previous phone and/or reception experience required, one year preferred.
Must have an excellent attendance history free of no call/no show policy violations.
Must have a typing speed of 35 AWPM.
Must work well with minimal supervision.
Must have excellent customer service skills, including the ability to remain calm and courteous under pressure.
Knowledge of Microsoft Word, Excel, and the windows operating platform required.
Strong organizational skills required.
Excellent customer service skills required.
Strong written and verbal communication skills required.
Basic math skills required.
Strong multitasking skills required.
Basic problem solving skills required.
Strong attention to detail required.
Must be able to work well in a team environment.

Nice To Haves

Six months previous experience with “Open Course” software booking system preferred.
Cashiering skills preferred.

Responsibilities

Greet each guest warmly on telephone and upon entering and exiting the spa, using their preferred names on a regular basis.
Schedule services for individuals and large groups utilizing the spa reservations software system.
Promote and recommend spa products and services, up selling when appropriate.
Operate the spa POS system to process cash and credit card transactions, ensuring that all transactions and the ending bank are accurate.
Courteously and expediently accommodate all guest requests and follow up to ensure completion of request.
Handle guest complaints and questions, ensuring guest satisfaction.
Provide treatment providers with an accurate daily schedule throughout their shift, notifying providers when the clients arrive.
Set up workstations with necessary supplies, ensuring cleanliness is maintained throughout the shift.
Complete appropriate paperwork accurately.
Notify spa management of all maintenance needs.
Attend all meetings, trainings, and workshops as required by the Spa Director.
Other projects and duties as assigned.