Spa Receptionist (FT/PT) (AM/PM) ("El/la Recepcionista de Spa")
About The Position
The Spa at Torrey Pines Located at The Lodge at Torrey Pines in La Jolla, The Spa at Torrey Pines is a destination for quality spa treatments, luxury amenities, and exceptional service. The 9,500-square-foot space features 14 treatment rooms and spa services inspired by its natural surroundings of the Pacific Ocean and the indigenous plant life of the treasured Torrey Pines State Natural Reserve. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Spa Receptionist ("El/la Recepcionista de Spa") welcomes the spa guest in a warm, friendly manner and proactively communicates with the guest over the phone in a friendly and courteous manner.
Requirements
- At least 1 year of relevant experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Availability to work on weekends and holidays is required.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
Nice To Haves
- Previous similar position in a Spa, or similar business entity preferred.
- Book4Time experience preferred.
Responsibilities
- Provides a positive, professional appearance and demeanor to our guests.
- Carefully listens to guests and ensures services requested are reserved and schedule.
- Serves as guest liaison with treatment providers to ensure the guest is aware of the service process.
- Answers the phone in a friendly and courteous manner.
- Follows the proper steps to make a treatment reservation.
- Seeks the opportunity to up-sell and recommend other hotel outlets to our guests.
- Manages the reservation system and updates reservation schedules on a regular basis.
- Accurately records all transactions and performs daily audits.
- Ensures all retail products are well displayed for the guest.
- Supports the spa director and offers assistance with projects and inventories.
- Performs additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
