Spa Receptionist

Westgate Resorts • Orlando, FL

1d • $16 • Onsite

About The Position

The Spa Receptionist serves as the first point of contact for guests, providing a warm and welcoming experience. This role is responsible for managing front desk operations, scheduling appointments, processing payments, and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean, organized, and calming reception area.

Requirements

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and have a friendly, outgoing personality.
• Excellent communication, listening, and computer skills
• Must be a team player.

Responsibilities

• Greet guests promptly and warmly as they arrive.
• Recommend and advise a variety of salon packages and spa treatments.
• Answer phone calls, respond to inquiries, and provide information about spa services, pricing, and availability.
• Maintain a clean and inviting lobby and reception area.
• Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available..
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a positive attitude and contribute toward a quality work environment.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Ensure confidentiality of guest information and uphold all spa policies.

Benefits

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees