Spa Receptionist

FFC•Chicago, IL

12d•$17•Onsite

About The Position

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Responsibilities

Greet members by name with a smile, creating a positive first impression
Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
Answer incoming calls and direct them with professionalism and care
Coordinate with spa staff to manage bookings, ensuring seamless scheduling
Process payments accurately and maintain a balanced cash drawer at the end of each shift
Make reminder and confirmation calls to ensure clients are well-informed about their appointments
Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
Address members’ questions and concerns and provide additional support to other departments as needed

Benefits

Medical (Full-time employees)
Dental
Vision through Blue Cross Blue Shield of Illinois
401K: Company match
Life Insurance: Company-paid (Full-time employees)
Professional Development: FFC matches 50% of educational costs up to $200/year (Full-time employees)
Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
Continued Education: Access to FFC University courses and discounted certifications
Club Membership: Complimentary access to all FFC locations
Discounts: 25% off Spa, Retail, and Fitness classes
Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more
Inclusive Culture: A welcoming and diverse team environment