Spa Services Coordinator

Nirvana Wellness Medspa & Beauty•Philadelphia, PA

About The Position

Do you love creating exceptional experiences, staying organized, and helping people feel their best? We’re looking for a warm, polished, and dependable Spa Services Coordinator to join our award winning team and help deliver an elevated guest experience from start to finish. This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with clients, and has a genuine passion for wellness. As the Spa Services Coordinator, you’ll be the first and last impression of our spa—ensuring every guest feels welcomed, cared for, and confident in their visit.

Requirements

Strong customer service skills and a welcoming personality
Excellent communication (phone + in-person) and attention to detail
Comfort with scheduling software, multitasking, and staying organized
A natural ability to connect with people and build trust
A passion for wellness, skincare, or the spa industry
Must be reliable, punctual, and available for scheduled shifts

Nice To Haves

Spa, salon, medspa, or wellness experience
Sales or client retention experience (rebooking, memberships, upgrades, etc.)

Responsibilities

Answering phones, responding professionally, and assisting guests with questions
Scheduling appointments accurately and efficiently
Confirming upcoming appointments and managing daily schedule flow
Greeting clients, checking them in and out smoothly
Supporting providers by keeping the front desk organized and running on time
Educating guests on service options and recommending future visits
Encouraging and securing rebooking at checkout (client retention focus)
Maintaining a calm, friendly environment even during busy times