Spa Services Supervisor

Enchantment Group Management Company LLC • Irvington, VA

12h • Onsite

About The Position

Responsible for providing courteous and efficient guest service from the point of arrival to the Spa through the check-in and check-out procedure. Must be knowledgeable concerning all spa treatments, the resort, and the surrounding area. Responsible for making, changing and canceling Spa appointments accurately.

Requirements

• Excellent customer service skills
• Ability to effectively communicate with guests and co-workers
• Computer literate
• Administration or sales with previous guest relations training

Nice To Haves

• Training in Spa or fitness related field preferred

Responsibilities

• Properly open and close the Spa each day according to standard operating procedures
• When scheduling always verify all the information with guest: gratuity policy, the length of treatments, inform the guest of our cancellation policy, reconfirm day, time, type of treatment
• Maintain eye contact when addressing someone (guest, visitor, co-worker or manager)
• Acknowledge and greet everyone who passes
• Read communications boards, logs, memos and e-mail messages prior to beginning shift
• Contact all therapists in a timely manner (at least two hours prior) for treatments scheduled
• Maintain a clean and organized desk/lobby area
• Retrieve, put away and organize laundry into laundry area
• Be aware of retail area and maintain organization
• Utilize Spa computers with skill and proficiency
• Handle guest concerns courteously, offer solutions, and follow through on all requests by guests until there is a satisfactory conclusion
• Actively promote the Spa, all treatments, services, programs and retail
• Assist in all areas of Spa operation as requested by management

Benefits

• Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed