Spa Supervisor

Lodge & Spa at Brush Creek•Saratoga, WY

About The Position

This position is responsible for leading the receptionist/desk team to assist them in maximizing the revenue of the spa through effective scheduling, yield management and driving retail and Cabana Sales. Additionally, this position will be responsible for the Spa in the absence of the Spa Director. This role will attend to the front desk concierge and trains new associates; sets service expectations, accounting procedures and drives positive guest satisfaction with the Spa experience. Ensures the team focuses on guest delighters, drives positive interactions at all guest touch points and finishing with suggestive selling of retail products at the conclusion of the Spa visit.

Requirements

Customer service experience; preferably in Spa environment
Excellent customer service skills and work ethic
Professional manner, discretion and appearance
Excellent verbal and written skills with strong telephone etiquette
Energetic, enthusiastic and motivational
Strong team player
High School Diploma or Equivalent; College degree preferred but not required
Customer service experience, preferably in Spa environment
Previous cash handling experience

Responsibilities

Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards. Helps to train new Curators and coaches and mentors team to meet high guest service standards.
Submits all paperwork and financial reporting, in accordance to White Lodging standards.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Completes all closing checklists and closing processes at the end of day
Makes and oversees Cabana reservations maximizing sales opportunities.
Maintains a monthly inventory of supplies and/or products, when applicable.
Is knowledgeable about the Spa, its amenities, the hotel and Austin in order to effectively communicate with guests.
Greets each and every guest with a smile, using direct eye contact and JW’s 15/5 rule.
Goes the extra mile for guests by offering to make reservations, find directions, and gather hotel information.
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area.
Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Makes reservations for spa services and ensures that information is accurate and communicated timely to all stakeholders.
Receives payments for treatment, good and services and properly accounts for the money. Reconciles daily sales, deposits and receipts, if applicable.
Assists staff with lifting, storing and movement of furniture and products to maintain the facility and prepare for special events.
Communicates with all guests in a warm, friendly, courteous and professional manner.
Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensure there is stock on hand for guests entering the Spa.