Spare Parts Coordinator

Big Dutchman • Holland, KS

2d

About The Position

The Spare Parts Coordinator plays a vital role in delivering high levels of customer satisfaction and operational efficiency by ensuring the accurate and timely processing of spare parts orders. This role is responsible for managing customer communications, resolving inquiries, and coordinating with cross-functional teams to support smooth order fulfillment. By building strong relationships and proactively addressing customer needs, the Spare Parts Coordinator contributes directly to the company’s success and long-term customer loyalty.

Requirements

• Associate degree in business or related field preferred; equivalent experience (3–5 years) in a customer service, technical sales, or order processing environment accepted.
• Demonstrated experience in customer order fulfillment and service coordination, preferably in a technical or manufacturing environment.
• Excellent communication skills, both written and verbal, with a professional and approachable demeanor.
• Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.
• Proactive problem solver with a customer-first mindset and a collaborative approach.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP and CRM systems strongly preferred.

Responsibilities

• Proactively engage with customers to build strong relationships, drive repeat business, and ensure overall satisfaction with spare parts service.
• Ensure timely responses to inquiries and facilitate prompt, accurate order fulfillment, including verification of pricing, availability, shipping details, and product codes.
• Act as a central communication hub for Customers, Sales, Engineering, Field Service Technicians, Purchasing, and Logistics, maintaining alignment across departments.
• Accurately enter customer orders into ERP, CRM, or designated company systems and manage all aspects of the order lifecycle from inquiry to delivery.
• Monitor and analyze parts usage trends to help prevent shortages, coordinate replenishment activities, and improve supply chain responsiveness.
• Prepare and review spare part quotations, technical documentation, and pricing estimates to ensure clarity and consistency.
• Organize, prioritize, and manage daily workload to meet deadlines and respond quickly to changing customer needs.
• Support process improvement efforts and participate in assigned special projects or additional duties as directed by leadership.

Benefits

• A supportive company culture with global reach
• Competitive compensation and benefits
• Career growth opportunities in a forward-thinking industry
• A purpose-driven mission: “Taking action for future generations”
• A chance to be part of something bigger — and have fun doing it

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree