Special Needs Basic Care (SNBC) Care Coordinator - Twin Cities MN

UnitedHealth Group•Eden Prairie, MN

2d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As an SNBC Care Coordinator, you will make outbound calls and respond to a telephonic member queue and crisis calls. This position combines working remotely at home (~85%25) with in-person meetings with members (~15%25) and occasional on-site meetings at the corporate headquarters. Residency in or near the Twin Cities, MN metro is required. The schedule is Monday through Friday, 8:00am – 5:00pm CST.

Requirements

Master’s or Doctoral Degree in Psychology, Social Work, Counseling, or related field; or Bachelor’s Degree or greater in Nursing
Active, unrestricted, independent license in Minnesota: LP, LPCC, LICSW, LMFT, or RN
2+ years of clinical experience in a behavioral health setting
Proven ability to work in multiple computer and web-based applications simultaneously
Valid driver’s license and access to reliable transportation that will allow you to travel within the Metro for annual member visits (up to 15%25) and occasional in-office meetings
Live in or near the Twin Cities, MN
Dedicated, distraction-free workspace and high-speed internet at home

Nice To Haves

Case Management experience
Experience managing a caseload
Experience working with Adults with Severe and Persistent Mental Illness (SPMI)
Experience with Substance Use Disorders (SUD)
Experience working on a phone queue or crisis line
Experience working in a strength-based recovery model
Experience using motivational interviewing
Experience making home visits
Proven organizational skills
Proven ability to work independently

Responsibilities

Provide telephonic care coordination to MN Medicaid members with a mental health disability
Complete annual face-to-face meeting for qualified members
Manage gaps in care for members in both their mental health and medical needs (i.e., readmissions to higher levels of care, annual exams/services, etc.)
Manage member transitions to and from acute care settings (admissions/discharges)
Complete annual Health Risk Assessments and Care Plans for members
Coordinate and collaborate care with providers, facilities, and supports
Make clinically appropriate referrals for members
Coordinate and authorize medically appropriate services for members
Answer calls on the Special Needs Basic Care (SNBC) member queue and on the crisis line
Schedule and facilitate care conferences with members' providers
Work with internal clinical teams to manage members’ needs