Special Needs Coordinator

Zūm•Shawnee, KS

2d•$64,000 - $69,000

About The Position

ZÅ«m is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United Statesâwith flagship hubs in San Francisco, Los Angeles, and Seattleâwe are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas. Interested in joining us? Weâre hiring for several roles with a June2026 start date, and weâll be reviewing applications and scheduling interviews in the coming weeks.

Requirements

High school Diploma or equivalent required; completion of college level courses preferred
3-5 yearsâ experience in customer service environment required
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
One or more years of driving experience on field trips preferred
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision

Responsibilities

Work with customer to ensure proper communication with Special Needs Department to obtain proper student data information
Work with School Ops to be local liaison
Oversee SPED dispatcher(s)
Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
Partner with the Operations Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
Collaborate with the Maintenance Manager to ensure fleet readiness and equipment is installed properly
Maintain Special Needs equipment inventory
Work with Routers to design school bus routes using Zumâs routing software, understanding fleet capacity and logistics constraints, and maximizing efficiency, accuracy, and on-time performance
Critically analyze daily schedules to support on-time performance, efficient routing, and productivity objectives while maintaining positive user experience
Continuously improve routes and communicate adjustments to all stakeholders in a timely manner
Perform various administrative tasks
Other duties as assigned