Special Projects Coordinator

Zak Designs•Airway Heights, WA

3d•$20 - $23

About The Position

The Special Projects Coordinator oversees the process of custom products and project lines, including, but not limited to, the pre-planning stage, the initial meeting, and all follow-up with the customer projects as assigned, from the time when plans and creative concepts are created, until they are shipped to our customer. Effective communication with other departments is key, as custom projects are not within our normal core line and have a different sense of urgency and uniqueness; the timelines are much more condensed and must be quickly coordinated to ensure the customer's needs are met or exceeded.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree; two (2) or more years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively interact in one-on-one and small group situations to customers, clients, and other employees of the company.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute discounts, interest, commissions, percentages, area, circumference, and volume.
Ability to analyze and interpret general business procedures, reports, manuals, processes required.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must be able to tactfully deal with various personalities throughout the company and deal effectively and professionally with internal and external customers.
Must be proficient in utilizing computer programs for processing data and writing reports.
Required program applications include: Microsoft Outlook (intermediate level), Microsoft Excel (intermediate level), Microsoft Word (intermediate level).

Nice To Haves

Experience in an international environment a plus.
Bilingual in English and Mandarin a plus.

Responsibilities

Oversee the special project development process for accounts that have been assigned.
Strive for growth in innovation and customer satisfaction (internal & external) on an ongoing basis
Timing and scheduling of all aspects of product planning and development for assigned projects
Working with, and as a liaison between, all divisions and product development support units within our organization, such as purchasing, operations, creative resources, marketing, sales, suppliers, Sara Rose International (SRI), and customers
Continuous research of new product trends to include trend shopping, store checks, global market trends, trade references, trade shows, networking, online, etc.
Compilation of quote requests and pre-work to gain approval for specific programs to ensure we are meeting initial margin requirements
Submission of art requests to Studio via appropriate software (Wrike and/or Centric)
Responsible for maintaining Customer Profiles for assigned accounts
Item set up in the company ERP system, Apprise, for all special projects as assigned
Other duties as assigned.