Specialist 2, Product Sales Support and Analysis
About The Position
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible supporting Mid-Market sales with the processing of complex voice, data, internet and Hospitality orders. Provide recommendations on ways to optimize current processes. Assist with implementation of new processes and special projects. Job Description Core Responsibilities Create and provide service order agreements and submit the orders for the enterprise account executives Creates CJM requests and ROE engagements for orders needing construction. Follow up with CPE completes for submitted orders, to ensure the sales reps are compensated for their orders after they complete. Work cases in Salesforce and CB Sales for tasks from Enterprise Sales representatives Request/bypass surveys for the enterprise account executives Liaison between APS, Enterprise Sales and Client Solutions Engineers to reduce and quickly resolve reworks Focus spent on improving existing gaps in the process and making recommendations on streamlining. This will help improve both internal and external customer experience Monitor and track system issues (SF/WB/CB Sales) Assist with issues in SFDC creating leads Provide job shadow and operations training for new reps Regular, consistent and punctual attendance required Other duties and responsibilities as assigned Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Requirements
- Skills Customer Experience (CX), Customer Feedback, Order Entry, Sales Reporting
- 2-5 Years Relevant Work Experience
Responsibilities
- Create and provide service order agreements and submit the orders for the enterprise account executives
- Creates CJM requests and ROE engagements for orders needing construction.
- Follow up with CPE completes for submitted orders, to ensure the sales reps are compensated for their orders after they complete.
- Work cases in Salesforce and CB Sales for tasks from Enterprise Sales representatives
- Request/bypass surveys for the enterprise account executives
- Liaison between APS, Enterprise Sales and Client Solutions Engineers to reduce and quickly resolve reworks
- Focus spent on improving existing gaps in the process and making recommendations on streamlining. This will help improve both internal and external customer experience
- Monitor and track system issues (SF/WB/CB Sales)
- Assist with issues in SFDC creating leads
- Provide job shadow and operations training for new reps
- Regular, consistent and punctual attendance required
- Other duties and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
