Specialist, Attorney Liaison

MPOWERHealth•San Antonio, TX

12d

About The Position

About MPOWERHealth: For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Requirements

Minimum of 3 years Medical Records experience
Heavy experience in attorney and LOP cases
Knowledge of laws that regulate communication and privacy act.
HIPAA laws and understanding of the application of all above

Responsibilities

To review and respond to all Attorney requests received via mail, fax, and email, included but not limited to: Subpoenas Billing and medical records requests Affidavit requests
Drafts and prepares records and affidavits pertaining to LOP cases
Creates invoices and accepts payments for attorney and third-party records requests
Tracks and follows up with outstanding requests and invoices
Ensures records are distributed within the legal time limits
Provides customer service via telephone, email and in person daily
Follow-up on outstanding LOPs
Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently
Prepare detailed correspondence for both internal and external audiences
Establish and maintain effective working relationships with others
Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions
Knowledge of the insurance industry
Professionalism in all dealings, both internal and external
Ability to clearly communicate, both verbally and in writing