Specialist, Branch Administrative Support

Certus Pest Inc • San Jose, CA

1d

About The Position

Serve as the primary point of contact for customers by delivering timely, accurate, and professional support across scheduling, service, billing, and account inquiries. This role ensures a high-quality customer experience while supporting revenue growth through lead generation, cross-selling, and effective issue resolution.

Requirements

• High School Diploma or GED (or equivalent experience)
• Minimum of 3 years of customer service or administrative experience
• Proficiency in Microsoft Office and ability to learn CRM/customer service platforms

Nice To Haves

• Previous sales or upselling experience in a service-based environment
• Experience in home services, field operations, or similar industries
• Bilingual capabilities

Responsibilities

• Deliver exceptional customer service by handling inbound calls, emails, and inquiries with professionalism and efficiency
• Manage customer needs across scheduling, billing, service questions, and account support with accuracy and urgency
• Generate revenue through inbound sales support, lead capture, and cross-selling of additional services
• Maintain accurate and up-to-date customer records in CRM and service platforms
• Collaborate with internal teams (field operations, finance, etc.) to resolve customer issues and ensure seamless service delivery
• Support accounts receivable efforts, including customer follow-up and collections communication
• Manage personal communication channels (email and voicemail) to ensure responsiveness and follow-through

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees