Specialist CMS Support
About The Position
The CMS Support Supervisor will perform and oversee a variety of technical and analytical support, tasks, and duties to assist the day-to day activities of the Marketing Departments. CMS Support Supervisor is responsible for supporting all marketing departments with daily functions such as computer troubleshooting, campaign setup/config/monitoring, booking dated packages, maintaining agents’ connectivity with the system, troubleshoot VDI Citrix issues, research tasks, and ensuring open lines of communication with all department leaders as well as protecting customer and company confidential information. Support strives to always provide the highest quality of service to our internal customers at the call center.
Responsibilities
- perform and oversee a variety of technical and analytical support, tasks, and duties to assist the day-to day activities of the Marketing Departments
- supporting all marketing departments with daily functions such as computer troubleshooting
- campaign setup/config/monitoring
- booking dated packages
- maintaining agents’ connectivity with the system
- troubleshoot VDI Citrix issues
- research tasks
- ensuring open lines of communication with all department leaders
- protecting customer and company confidential information
- provide the highest quality of service to our internal customers at the call center
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What This Job Offers
Education Level
No Education Listed
