Specialist, Customer Operations

Apotex • Weston, FL

8d • $66,096 - $73,440

About The Position

The Customer Operations Specialist is responsible for supporting end to end order management activities to ensure accurate and timely processing of customer purchase orders. This role provides hands on coordination of daily customer operations, private label order processing, and DSCSA related activities, including triaging exceptions and supporting customer onboarding.
The Specialist collaborates closely with cross functional partners such as Sales, Marketing, Inventory Planning, and Customer Service to ensure seamless customer interactions and operational excellence. This position also manages Salesforce cases, maintains DSCSA master data, supports operational reporting, and ensures accurate documentation and process adherence within Customer Operations.
Additionally, the Specialist supports routine QuickBooks activities, including order and invoice creation, customer account updates, invoice accuracy and generating reports to provide visibility into order status and account performance.

Requirements

• Bachelor’s degree preferred (Business, Supply Chain, Operations, or related field).
• Experience with QuickBooks, Salesforce, or similar ERP/CRM systems is strongly preferred.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem solving, and cross functional collaboration skills.
• Minimum of 3 years of customer service or customer operations experience, preferably in a supply chain, pharmaceutical, manufacturing, or distribution environment.

Responsibilities

• The role provides comprehensive support across DSCSA compliance, customer operations, order management, and private label coordination. Key responsibilities include triaging and routing DSCSA‑related complaints and exceptions, collaborating with finished goods sites and logistics partners to ensure timely resolution. The position also assists in creating and submitting CCRF exception cases with accuracy, while supporting DSCSA customer onboarding by facilitating operational activities and contributing to process improvements. Additional duties include participating in DSCSA system testing, training, validation, and preparing updates or findings for internal stakeholders.
• In order management, the role is responsible for timely and accurate entry of private label and commercial orders, ensuring all customer requirements are met. This includes supporting new customer account setup and onboarding, coordinating with Sales, Marketing, Inventory Planning, and Customer Service for new product launches, and monitoring actions required to resolve items in the Open Order Report. The position identifies and escalates risks that may impact customer delivery timelines.
• Private label responsibilities include coordinating product launches, onboarding and maintaining customer accounts, and proactively tracking fulfilment to address issues or delays. The role also manages Salesforce cases by monitoring queues, documenting resolutions, prioritizing based on urgency, and collaborating with internal teams to resolve customer issues. Identifying trends and recommending improvements is an ongoing expectation.
• For QuickBooks order intake, duties include receiving customer orders through various channels, validating customer information, entering accurate purchase orders, and creating sales orders or invoices as required. Reporting responsibilities involve running and analyzing operational, DSCSA, and QuickBooks reports, maintaining master data, and organizing departmental SOPs and training materials.
• The role requires adherence to safety protocols, organizational values—including Integrity, Courage, Teamwork, and Innovation—and all compliance programs, including ethics, quality, environmental, and HR policies. Additional duties may be assigned to support broader Customer Operations initiatives.

Benefits

• Apotex offers bonus programs based on your position in the organization, you can excel based on our pay-for-performance philosophy.
• With comprehensive benefits, a pension plan to help you save for retirement and learning and development opportunities, we provide a comprehensive package for your personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level