Specialist, Dealer Support

Masco•Vista, CA

1d•$26 - $41

About The Position

Watkins Wellness is seeking a highly skilled Dealer Support Specialist to manage a high‑value portfolio of dealer accounts and serve as the primary point of contact for a designated brand and/or dealer group. In this role, you will oversee the lifecycle of dealer orders from placement through production, financing, and shipment — ensuring accuracy, compliance, and an exceptional partner experience. This position manages a book of business exceeding $40M annually, requiring strong expertise in order management, logistics, financial coordination, and relationship building. You’ll also support the broader Dealer Support team through training, mentoring, and operational problem solving. If you excel at operational precision, enjoy navigating complex order workflows, and thrive on building trusted relationships with partners, this role offers an opportunity to make a measurable impact.

Requirements

Bachelor’s degree in business administration or related field preferred
Minimum 5 years of account management experience, including managing a large book of business ($40M+) with average order values of $75,000 to $150,000
Proven success as an Account Manager or similar role with end‑to-end ownership of customer portfolios
Proficiency working within ERP order‑management systems; Navision or Oracle preferred
Strong proficiency in MS Office applications and excellent data‑entry accuracy
Effective communication skills with the ability to build trust through clear, professional customer support
High attention to detail and the ability to independently manage complexity in a fast‑paced environment

Responsibilities

Managing a $40M+ book of business, you ensure dealer orders are accurate, compliant, and fully prepared for smooth production.
Coordinating each step from production to shipment, you maximize load efficiency and partner across teams to solve unique shipping needs.
Securing financing for all outbound loads, you handle payment‑related conversations with clarity, professionalism, and care.
Through detailed auditing and daily oversight of the Customer Ordering Portal, you maintain the data accuracy required for reliable order flow.
By building productive dealer relationships and providing training and operational backup to the team, you help elevate overall performance and consistency.