Specialist, Deductions

L'Oréal•South Brunswick Township, NJ

27d

About The Position

This role drives changes and improvements to the supply chain by managing deduction resolutions. Facilitate these changes by working with appropriate internal and external business partners. Work to streamline internal deduction processes. Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions. This Specialist would be responsible for the following: - Understanding and escalating the lack of response from customer/field sales to enable resolution of deductions - Participating/Leading customer specific process reviews and supply chain discussions - Process improvement suggestions related to deduction processing

Requirements

College degree or equivalent work experience required
Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
Proficient skills in Excel, Word and Outlook
Excellent analytical skills
Negotiation skills
Strong attention to detail
Excellent communication, interpersonal and organizational skills
Ability to handle multiple projects simultaneously with strong attention to detail
Enthusiasm to work in a fast paced, team-oriented environment
Flexibility to work occasional extended hours as required
Ability to present data collected and analyzed to upper management
Dependable and reliable self-starter
Ability to handle multiple projects simultaneously with strong attention to detail
Ability to seek effective and efficient ways to achieve results
Ability to build and maintain positive relationships with internal and external customers
Ability to influence internal and external stakeholders
Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Nice To Haves

SAP experience is desired but not required
Business Process Improvement experience is desired but not required

Responsibilities

Research numerous types of retailer deductions including, but not limited to advertising and returned product disputes.
Determine root cause and appropriate actions for resolution
Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions
Prepare monthly reports for Management, maintaining the A/R system by offsetting approved charge-backs and preparing adjustments for valid deductions
Prepare professional quality emails and spreadsheets for communicating with key customers and Sales on the status of open deductions, including requests for repayment of invalid deductions
Lead projects to improve the efficiency of deductions processing and increase standardization amongst accounts
Represent supply chain at variety of divisional meetings and collaborate with internal and external partners of the supply chain
Communicate effectively with key account directors, sales AVPs, finance directors and AVPs to resolve open deductions and ensure they are accrued on the P/L according to the budgets and negotiated contracts
Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
Collaborate with cash application to improve deduction coding and application
Negotiate with retailers to resolve open deductions on the A/R