Specialist II, Education & Knowledge Technical Training

Ricoh • Duluth, GA

5d

About The Position

Directly supports the development needs of Direct and Dealer employees through
the delivery of all field-based training programs. Works with Services Training
and field management to deliver training and knowledge that supports the
achievement of Ricoh business objectives and leverages the learning
opportunities available through Services Training, including creation of written
and video global knowledge. Position responsibilities include training delivery
in both classroom and virtual settings.

This position provides feedback, measurement and reporting to Services Training
management and stakeholders on the execution of the learning plan and learning
initiatives. The position requires knowledge of managing both classroom and
virtual training environments and training delivery skills based on CTT+ and
vCTT+ guidelines.

Requirements

• Practical knowledge of company and organization policies, practices and procedures
• Practical ability to teach adults in high interaction environment
• Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills
• Practical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field time
• Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelines

Nice To Haves

• 4-year college degree or equivalent experience
• Minimum 3 years training/curricula development/employee development experience strongly preferred
• 5 or more years functional industry experience
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months
• Refer to current Industry Certification requirements

Responsibilities

• Delivers training solutions and specialized learning materials for complex technology products or processes and programs
• Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content
• Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
• Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge
• Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process
• Actively pursues personal training and development opportunities and relevant approved certifications
• Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
• Has decision making authority for area of responsibility and independently solves problems
• May serve as team leader within workgroup or on cross-functional team
• Occasionally provides training and guidance to less experienced team members
• Maintain LMS activities including training records, schedules, rosters, etc.
• Evaluate training needs and provide recommendations for learners or their managers
• Develop cross functional relationships to meet department and company objectives
• Performs other duties as assigned

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level