About the position
THIS IS AN ENTRY LEVEL, ON CALL, STEADY EXTRA POSITION. The role involves developing and coordinating tournaments in all gaming areas, including Slots, Tables, and VIP functions. Responsibilities include maintaining tournament budgets, coordinating locations, rooms, food, equipment, and personnel for tournaments, and maintaining records of tournament details such as names and addresses of participants, gift distribution, and entry fee collection. The position requires interaction with VIP Services and Casino Marketing Departments to coordinate all aspects of customer attendance at tournaments and events, as well as promoting positive customer relations. Additional tasks include coordinating ordering and purchasing of event gift items, assisting in developing event themes and menus, registering guests for special events, distributing prizes, and ensuring compliance with the Indiana Gaming Commission. The role also involves arranging banquet space, entertainment, decorations, and tracking leftover inventory from events.
Responsibilities
- Develops and coordinates tournaments in all gaming areas, including Slots, Tables and VIP functions.
- Responsible for maintaining tournament budgets.
- Coordinates locations, rooms, food, equipment and personnel for tournaments.
- Maintains records of tournament details: names and addresses of tournament participants, gift distribution, entry fee collection, etc.
- Interact with VIP Services and Casino Marketing Departments to coordinate all aspects of customer's attendance at tournaments and events.
- Communicate with customers, employees, and management in a friendly, courteous manner.
- Coordinate details of special event functions and promote positive customer relations.
- Coordinates ordering and purchasing of all event gift items including all tournament items.
- Assist in developing a theme for events.
- Assist in developing the menu for each event. Communicate and track dinner costs and buffet cost to management for each event.
- Register guests for special events: complete applicable entry or registration forms, provide information regarding the event, hotel, and facilities.
- Distribute prizes: redeem coupons, verify winning status or eligibility of guest, and distribute prize according to event rules and procedures.
- Interact with VIP Services to coordinate all aspects of guest's attendance at special event.
- Complete submission of events to the Indiana Gaming Commission and assure compliance.
- Arrange banquet space, entertainment, decorations including ordering of centerpiece arrangements, tablecloths and napkins.
- Responsible for tracking, issuing and storing all left over inventory from events and tournaments.
- Act as liaison in helping customers to resolve any conflict or situation that may occur during event check-in.
- Responsible for accurate monitoring and execution of all operational promotion rewards.
- Operate a personal computer; possess knowledge of software utilized by department.
