Specialist Ops Process Support

Liberty Mutual Insurance

5d

About The Position

Works independently to perform a variety of duties including entering data, processing transactions, obtaining information, and interacting with internal and external customers. Acts as a subject matter expert on a project, workflow, or state.

Requirements

• Knowledge, skills and capabilities typically acquired through a high school diploma or equivalent experience, plus a minimum of three years of related work experience is required
• Strong interpersonal skills needed in order to communicate effectively with customers and other staff
• Requires ability to perform detailed work (eg review and prepare documentation)
• Strong knowledge of systems and personal computer workstations preferred
• Proficient working knowledge of personal and business lines operations, underwriting rules, guidelines, rating manual rules, products, processes

Responsibilities

• Author property inspection reports that identify features, hazards, loss control opportunities, and the condition of homes.
• Calculate reconstruction cost utilizing third party calculation tools.
• Provide accurate and detailed commentary within inspection reports that summarize the risk and any recommended action.
• Interpret and explain complex information in an easily understandable manner to insureds, agents, company staff
• Identify opportunities for improvement within the inspection process, and work with Risk Engineering and Business Leadership to implement changes that will ensure maximum efficiency and quality while minimizing cost
• Continue to increase and broaden knowledge / expertise of the loss control discipline through available training programs. Be aware of industry trends, developments, changes, and state of the art practices to ensure continued efficient risk evaluation and assessment.
• Exhibit positive demeanor and professional behavior towards co-workers, clients, and customers

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
• Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://LMI.co/Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED