Specialist-Physician Referral Services

IU Health • Indianapolis, IN

21h • Remote

About The Position

Centralized referral coordination for IU Health Physicians- experience desired
Outbound calls to patients and physician offices
Inbound calls from the Referral/Appointment Navigation mainline
Use of multiple electronic healthcare systems (EMR)
Appointment scheduling, patient registration, and triage facilitation
High-level customer service and problem resolution
This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center
Position will be remote

Requirements

• High school diploma or equivalent
• 2+ years in customer service
• Medical field experience required
• EMR systems: E-Centaurus, Cerner, Careweb
• Strong communication and interpersonal skills
• Multitasking, attention to detail, and organization
• Medical terminology knowledge
• Confidentiality handling
• Time management
• Multi-line phone and data entry proficiency
• Teamwork and initiative
• Problem-solving and decision-making

Nice To Haves

• Referral coordination experience preferred
• Insurance referral/precertification experience preferred

Responsibilities

• Centralized referral coordination
• Outbound calls to patients and physician offices
• Inbound calls from the Referral/Appointment Navigation mainline
• Use of multiple electronic healthcare systems (EMR)
• Appointment scheduling
• Patient registration
• Triage facilitation
• High-level customer service
• Problem resolution
• Consultation and referral support for the Referral Team

Benefits

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED