Specialist-Practice Operations

Indiana University Health System • Lafayette, LA

10d

About The Position

Specialist- Practice Operations Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our team in the role of Specialist- Practice Operations This Specialist will provide support in practice operations for the organization and reports to the Service Line Administrator. They will monitor budgets and practice targets, evaluate and implement policies and procedures, manage projects, and work with all levels of management and physicians to accomplish goals. The Practice Operations Specialist will provide interim managerial support in the absence of a Practice Administrator and or Clinic Manager. Additional Responsibilities – Supports operational excellence by managing provider scorecards and maintaining an up ‑ to ‑ date performance dashboard to track key metrics across practices. Leads and implements practice ‑ level projects as assigned, ensuring alignment with organizational goals. Regularly rounds in clinics to maintain operational awareness and to be prepared to step into interim leadership roles during manager absences. Tracks and follows through on action items related to team member engagement, provider engagement, and operational improvements. Monitors patient experience scores across practices and providers, identifying opportunities for improvement and partnering with leaders to drive positive outcomes. Key Relationships Reports to : Service Line Administrator Candidate Qualifications Candidates for the position will be evaluated according to the following criteria and competencies. Bachelor's Degree required Minimum 1-2 years professional office experience (preferably healthcare related), and familiarity with health care organizations required. Masters of Health Administration or Masters of Business Administration may be accepted in lieu of experience. Accounting, Business, Management, Science or Health Administration concentration preferred. Experience using data to drive performance improvement, including data mining, data analytics, and maintaining or running operational dashboards strongly preferred. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

• Bachelor's Degree required
• Minimum 1-2 years professional office experience (preferably healthcare related), and familiarity with health care organizations required.

Nice To Haves

• Masters of Health Administration or Masters of Business Administration may be accepted in lieu of experience.
• Accounting, Business, Management, Science or Health Administration concentration preferred.
• Experience using data to drive performance improvement, including data mining, data analytics, and maintaining or running operational dashboards strongly preferred.

Responsibilities

• Supports operational excellence by managing provider scorecards and maintaining an up ‑ to ‑ date performance dashboard to track key metrics across practices.
• Leads and implements practice ‑ level projects as assigned, ensuring alignment with organizational goals.
• Regularly rounds in clinics to maintain operational awareness and to be prepared to step into interim leadership roles during manager absences.
• Tracks and follows through on action items related to team member engagement, provider engagement, and operational improvements.
• Monitors patient experience scores across practices and providers, identifying opportunities for improvement and partnering with leaders to drive positive outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level