Specialist, RMH Field Operations

McDonald's Corporation • Chicago, IL

6d • Hybrid

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Ronald McDonald House® is an independent, nonprofit 501(C)(3) organization that cares for families when they have children who are ill or injured. Through a global network of 250+ independently operated Chapters in 60+ countries and regions, we surround families with the resources, services, and support they need, removing barriers so they can be at the heart of their child’s care and ensure the best possible health outcomes.
Ronald McDonald House strives to be part of the solution to the challenges families face when a child needs healthcare, whether that means staying close to a hospitalized child, affording to remain together while a child undergoes treatment far from home, or accessing basic medical and dental care in underserved communities. Through our resources and community partnerships, we help families gain access to healthcare services and stay together during critical moments in their children’s lives.
We are enjoying the flexibility of a hybrid work model, in which Ronald McDonald House Global employees spend part of their week connecting with co-workers in our state-of-the-art McDonald’s headquarters in the booming West Loop of downtown Chicago.
The Mission Partnership Support Team is a service center responsible for all global processes and resources that enable compliance, organizational/Chapter excellence, and program development.

Requirements

• 3+ years experience in the nonprofit sector; working with/for community-based initiatives or equivalent experience in association management.
• Knowledge of non-profit practices. Ability to support organizational strengthening within a non-profit organization.
• Ability to use Excel to analyze data and tell a story
• A 'team-player' that works cooperatively with others and acts in ways that support the success of the overall team.
• Ability to work with diverse populations and show cultural and interpersonal sensitivity.
• Ability to navigate and work through complex issues with a strategic, tactical, and fresh perspective.
• Effective communication skills to convey thoughts verbally or in writing in an articulate, confident and compelling manner; show versatility as a communicator in adapting style to suit varied audiences.
• Bachelor's degree in business or related field.
• The position is based in RMH Global/McDonald's Corporation offices in Chicago, Illinois. Limited travel time on an annual basis.

Responsibilities

• Support Compliance Processes
• Distribute and process resources and tools that support compliance efforts related to probation, suspension, and termination
• Ensure repositories of Chapter-facing policies and protocols (e.g. infectious disease guidelines, house manuals, etc.) are up to date
• Provide translation support (via DeepL) for Chapter Excellence
• Send bi-annual sub-license updates to program listings
• Support Organizational Effectiveness
• Curate and share resources that enable consistent and efficient engagement of Mission Partnership team with Chapter leadership (e.g. benchmarking decks, Board decks, site visit resources, etc)
• Support Program development process (demand tool, benchmarking, etc)
• Support processes to identify, engage, and mobilize leaders from across the RMH system to form Global Action Teams which inform strategic decisions and direction for the system
• Build briefing decks to prep for SLT visits
• Respond to inquiries/complaints in the Info Box & track accordingly
• Lead on meeting coordination logistics (in MHQ & for OL summits)
• Support Data Analysis
• Ensure accurate and updated RADAR records regarding new programs & general Chapter data maintenance
• Pull basic queries and reports around program and impact data

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level