Specialist, WCD Programs

Goodwill • Los Angeles, CA

139d

About The Position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! The primary responsibility of the Specialist, WCD Programs is to empower a diverse caseload of program participants by delivering comprehensive support and career guidance services, encompassing initial enrollment and needs assessment, intensive case management, work experience facilitation, dynamic workshop delivery, and sustained job placement and retention support. The role involves developing individualized employment plans informed by job market data and expertise, guiding participants in targeted training and upskilling initiatives, and ensuring exceptional service quality through meticulous documentation, robust employer and community partnerships, and proactive participation in continuous quality improvement, all while upholding rigorous program, company, and grant compliance standards.

Requirements

• High school diploma or general education degree (GED) required.
• 1-2 years of case management/career counseling experience.
• Experience working with individuals with barriers to employment.

Responsibilities

• Engage participants through expert communication, delivering accurate and comprehensive information in response to inquiries.
• Evaluate employment and training needs through comprehensive assessments, develop personalized action plans, and connect participants with relevant training services.
• Onboard individuals through the program intake process and facilitate essential support services by proactively identifying and addressing participants' diverse needs.
• Engage participants proactively through timely follow-ups, aligning with program and grant requirements to achieve individual enrollment and training objectives.
• Empower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development.
• Equip job seekers with essential skills by conducting impactful job readiness workshops, delivering personalized one-on-one coaching, and providing engaging classroom instruction.
• Uphold program integrity by ensuring participants understand and consistently adhere to established program and organizational policies and expectations.
• Document participant journeys by maintaining meticulous case notes and ensuring accurate and timely record-keeping.
• Orchestrate training and payment processes by developing training contracts and diligently collecting participant progress reports.
• Elevate service excellence by conducting partner, training, and customer satisfaction surveys to assess and implement quality improvements.
• Support program outreach and engagement by assisting with key events such as recruitments and job fairs.
• Contribute to service excellence by actively participating in quality assurance meetings and supporting the implementation of continuous quality improvement strategies.
• Safeguard the working environment through diligent identification of hazardous conditions and timely reporting of safety incidents.

What This Job Offers

• Job Type: Full-time
• Industry: Social Assistance
• Education Level: High school or GED