Specialty Care Patient Coordinator
About The Position
Avance Care is committed to raising the standard of healthcare . As one of North Carolina’s largest networks of independent primary care practices , we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve. We are seeking a dedicated and organized Specialty Care Patient Coordinator to support the Behavioral Health and Nutrition service lines. This role acts as a critical liaison between behavioral therapists , dietitians , and patients —ensuring seamless communication and a high level of customer service . The ideal candidate thrives in a fast-paced environment and is committed to delivering compassionate, professional care .
Requirements
- Strong verbal and written communication skills
- Ability to maintain confidentiality and uphold HIPAA compliance
- Strong computer skills , including proficiency in EMR systems (EPIC strongly preferred) and Microsoft Office
- Excellent attention to detail and organizational skills
- Ability to work both independently and as part of a team
- Effective time management and workload prioritization
- Strong multitasking abilities in a fast-paced environment
Nice To Haves
- EPIC strongly preferred
Responsibilities
- Coordinate patient flow and scheduling for behavioral therapists and registered dietitians
- Accurately check patients in/out and verify information in the system
- Answer phone calls and electronic communications; relay messages promptly
- Explain insurance benefits, service fees, and organizational policies to patients
- Support online appointment rescheduling and monitor provider waitlist
- Ensure required forms and documentation are completed for in-person and virtual visits
- Provide administrative support for group classes, including some evening sessions
- Post patient payments and manage billing entries
- Maintain patient confidentiality in compliance with HIPAA regulations
- Perform general administrative duties and cover for team members as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
