Specialty Pharmacy Liaison
About The Position
As a full-time, non-exempt Specialty Pharmacy Liaison you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.
Requirements
- High school diploma or equivalent
- Registered, or the ability to become registered as a pharmacy technician in the State of Connecticut
- Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)
Nice To Haves
- Experience as a pharmacy liaison/technician
- Experience in a health systems specialty pharmacy as an in-clinic technician
- Experience working with various disease states
- Knowledge of benefit investigations, prior authorization support and patient financial assistance work
- Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)
Responsibilities
- Greeting patients upon arrival to the clinic
- Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
- Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
- Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
- Data/order entry and verification of patient information
- Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes:
- Conducting outbound phone calls for patient support, adherence checks and refill reminders
- Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
- Participating in conference and workshops to help promote CPS
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
