Specialty Services Program Manager

Pace® Analytical Services

About The Position

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. SUMMARY: Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy. Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients.

Requirements

Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of experience within the specialty analytical service, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.
Advanced to expert principles, practices and techniques in area.
Comprehensive understanding of the administration and oversight of area programs, policies and procedures.
Comprehensive understanding of applicable area laws, codes and regulations.
Advanced to expert methods to resolve sales and customer problems, questions and concerns.
Various understanding of applicable laws, codes and regulations.
Understanding of various testing tools, equipment, and processing.
Computer applications and systems related to the work.
Principles and practices to serving as an effective project team member.
Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
Correct business English, including spelling, grammar and punctuation.
Performing intermediate to complex professional-level sales duties in a variety of assigned areas.
Overseeing and administering various sales functions.
Training others in policies and procedures related to the work.
Serving as a team member and the development and management of projects.
Operating in a both a team and individual contributor environment.
Interpreting, applying and explaining applicable laws, codes and regulations.
Preparing intermediate to complex account reports, correspondence and other written materials.
Using initiative and independent judgment within established department guidelines.
Using tact, discretion and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Responsibilities

Researches the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program.
Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business.
Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships.
Sets sales goals and revenue objectives to increase market share.
Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date.
Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices.
Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
Assists with receiving customer feedback and coordinating resources and responses as required.
Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth.
Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.