Ram Brand, Commercial Vehicle (CV) Team - Specialty Vehicle Technical Manager
About The Position
Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Specialty Vehicle Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. The initial focus of this role will be to support the team’s expansion into non-Ram CV vocations & markets, with expectations to grow as new opportunities are identified. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time.
Requirements
- Bachelor’s degree in Engineering, Automotive Technology, or a related field (Master’s preferred)
- Minimum 5 years of experience in automotive technical support, product development, or field service
- Basic understanding of vehicle systems, diagnostics, and upfitting processes
- Proven ability to manage cross-functional projects and resolve complex technical issues
- Excellent communication, presentation, and stakeholder engagement skills
- Ability to travel as needed to support shows/events, and customer engagements
- Strong analytical and problem-solving skills with a customer-first mindset
- Proficiency in technical documentation and reporting tools
Nice To Haves
- Experience in CV marketplace: mobility, fire/rescue, military/SSV, passenger/bus, etc.
- Strong Stellantis background with multidisciplinary experience
- Ability to comprehend complex problems and translate into basic terminology
- External experience within CV industry is a big plus
- Experience working with OEMs, upfitters, and dealership networks
- Familiarity with commercial vehicle regulations and industry standards
Responsibilities
- Lead Technical Support Operations for CVs, ensuring timely and effective resolution of field issues
- Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, customers, engineering, service, and sales/marketing teams
- Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries
- Champion customer satisfaction by delivering proactive solutions and maintaining high service standards
- Collaborate with Product Development and Engineering to implement innovative CV-specific features that meet evolving industry demands
- Support Sales and Marketing initiatives by providing technical expertise and insights into product capabilities and limitations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
