Spire/Wright Bar Server (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality • Phoenix, AZ

4d • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: Spire Bar was added to the hotel in 2021 during the renovation and stands as the headquarters of the Biltmore’s lively social scene. The beautiful outdoor bar and lounge has 250-seats serving a delicious array of refreshing cocktails, wines, and culinary creations. Wright Bar is the Biltmore’s famous (and infamous) lobby bar embodying the renegade spirit of Hollywood’s Golden Age featuring craft cocktails and a light bar menu to include our signature Tequila Sunrise - the legendary cocktail that was invented here in the 1930’s! The Spire/Wright Bar Server is responsible for service of beverage and/or food in a friendly, courteous and timely manner resulting in guest satisfaction; keep service station and section clean and organized at all times; serve, pre-bus and re-set tables during the shift; and maintain have significant menu knowledge of both the food and beverage menus.

Requirements

• High school graduate or equivalent, preferred
• At least two (2) years of Serving experience in a high-volume bar or restaurant
• Experience with POS systems such as Micros or Agilysis
• Maricopa County Food Handler Card
• TIPS Certified
• Title IV Certification, preferred
• ServSafe Certified, preferred
• CPR / First Aid Certified, preferred

Nice To Haves

• Experience in an upscale / luxury dining environment, preferred
• Hotel / resort experience, preferred
• Title IV Certification, preferred
• ServSafe Certified, preferred
• CPR / First Aid Certified, preferred

Responsibilities

• Check and maintain proper set-up and cleanliness of service station before, during and after shift.
• Greet guests in a friendly and courteous manner and explain all specials, promotions and snacks.
• Take orders reciting selection of all call and premium brands as requested; maintain memorization of all available drinks.
• Upsell items as appropriate.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input orders into point-of-sale system to inform the bartender and kitchen of the particulars in the order being placed.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Present the guest with the check promptly, thanking them and inviting them to return.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
• as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED