Sports Club Operations Intern

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

19h•Onsite

About The Position

The Sports Club Operations Intern will support the front desk and collaborate with all departments across the Sports Club’s extensive operation. Instruction and exposure will include planning, management, forecasting, and an introduction to the coordination and execution of club events, providing insight into the operational and logistical considerations involved. The intern will gain a comprehensive understanding of each department’s functions and needs. This paid internship may serve as a practicum position to deliver academic credit to the intern’s college or university of choice. The BHR management team emphasizes comprehensive, hands-on training designed to support the intern’s professional development. This experiential approach is essential to building a strong understanding of our members, resort guests, and the overall success of the operation.

Requirements

High school diploma or equivalent.
2 years previous customer service experience, preferably in a Sports Club or similar environment.
Upbeat, energetic attitude.
Effective interpersonal and communication skills.
Ability to multi-task with attention to detail.
Demonstrated ability to remain calm and proactive during stressful situations.
Ability to use computer software program to schedule and bill services and events.
Flexible work schedule, including responsibility for opening & closing shifts, weekends and holidays as needed.

Responsibilities

Operations Coordinator – master all front desk operations, filling operational needs around the club (address court cleanliness, event support, etc.)
Aquatics Service Agent – master aquatics center needs, servicing towels and check-in as needed
Aquatics Supervisor – gain skills for shift supervision and event coverage
Public Space Attendant (Housekeeping) - shadow supervisor team to gain full understanding of operational needs both in Sports Club and Birdwood Golf
Court Maintenance – support maintenance of indoor and outdoor tennis courts
Event Operations Support – assist in the coordination and execution of club events, including swim meets, holiday programming, and professional tournaments. Support event setup, on-site operations, and post-event breakdown while collaborating with multiple departments
Responds in a professional and courteous manner to guests and members by providing accurate and timely information and services.
Conduct daily inspection of Front Desk areas, lobby space, courts, surrounding grounds, etc. to ensure their cleanliness and orderly conditions. Report deficiencies from walk-through or when reported by Members, Guests, or team members to Engineering and IT via operating platform.
Oversee the lost and found, locker rentals, departmental registrations and other member services.
Assist with Court Maintenance operations as needed.
Assist Fitness & Aquatics with seasonal cleaning and operations as needed.
Demonstrate a hands-on approach, strong leadership skills and the ability to successfully train, guide and mentor team members.
Maintain and supply any materials required in and around the Front Desk area with the guidance of the Operations Manager and/or Assistant Operations Manager (i.e. sign-in sheets, brochures, etc.)
Assist with creating schedule for the Operations Coordinators team, identifying/ providing Front Desk coverage in the event of absence.
Ensure all Club opening and closing procedures are executed appropriately.
Cross-train in Front Desk, Housekeeping and Court Maintenance operations.
Monitor member/guest activity, participate in merchandising, and manage inventory in the Pro Shop, offering assistance to members and guests when requested.
Maintain CPR Certification and implement emergency procedures when needed.
Maintain knowledge of all Sports Club Programs.
Hold Front Desk team members accountable for all associated Guest/Member-facing standards and operational procedures.
Adhere to and ensure adherence by all team members to Forbes Four Star standards, and Boar’s Head CORE standards and Boar’s Head policies (as defined in the team member handbook).