Sportsbook Manager

Belterra Park Gaming•Cincinnati, OH

About The Position

The Sportsbook Manager will lead a team to exceed the targets of a multi-million-dollar turnover business at a Sportsbook. Inspire, motivate, and train the sportsbook team members to be the best they can be.

Requirements

Associate degree and/or bachelor’s degree in Finance or Business-related area preferred
Minimum of 5 years of managerial experience preferred
At least 1 year of experience with cash handling and sportsbook betting experience preferred
At least 1 year of ticket writer/cashier experience preferred
Strong background and in-depth knowledge of the gaming industry and betting process preferred
Be able to work under pressure
Experience working in a union environment preferred
Ability to operate the Sportsbook tracking system and Title 31 software system (if applicable) are preferred
Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
Must be twenty-one (21) years of age or older

Responsibilities

Know and understand the properties financial reports in detail and identify and take action on any changes in the business
Pro-actively monitor competitor activity and ensure that the business is fast to respond
Use the knowledge of Sportsbook team to help maintain awareness of issues within the marketplace
Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area
Work with the Risk and Trading Team to ensure correct markets and pricing
Coordinate with commercial/marketing/content teams on weekly strategy and schedules for release and creation of all relative content
Ensure compliance to all Federal, local and state regulations
Ensure smooth communication of key issues and initiatives
Actively acquire guests from competitors and regularly review where opportunities exist to grow market share
Provide “on the ground” app support
Escalate employee relations and customer disputes in a timely manner and where necessary use the company’s disciplinary and grievance procedure (if applicable)
Take ownership of an area of specialty for the Sportsbook (Compliance, Customer Experience, Learning & Development, Sportsbook Operations, VIP, and Administration)
Work closely with property management to ensure appropriate training and staffing of sportsbook personnel
Oversee any special event communication and planning logistics at the sportsbook
Perform other sportsbook duties/roles, as needed, including working supervisor shifts to ensure coverage