Sr. Account Manager (MANTL)

Alkami Technology•Bentonville, AR

2d•$108,000 - $135,000•Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! The Account Manager contributes to the mission of MANTL by driving value for our customers through strategic partnership. The AM will set the account strategy, drive renewal, and identify upsell opportunities for a set of named accounts. Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, forecasting renewals, identifying risk and mitigating churn.

Requirements

6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
Advanced written and oral communication and presentation skills are key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
A positive attitude and team player who can elevate AM colleagues
High level of initiative and ability to work autonomously
Handle stressful situations and deadline pressures well
Excellent problem solving capabilities and organizational skills
Comfortable working in an evolving, fast-paced startup-like environment

Nice To Haves

Background in banking or Fintech is highly desirable

Responsibilities

Develop account strategy and map out executive, champion, and influencer relationships
Understand MANTL’s products and effectively communicate all offerings to the client; position growth opportunities by identifying additional needs within an existing client offering
Develop a proactive client outreach cadence and conduct regular reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
Drive customer satisfaction and ensure customers are realizing the value of MANTL products
Access, analyze, and present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
Manage all client communication, conflict resolution, and compliance on client deliverables
Support the launch of new clients in collaboration with the implementation teams
Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability