SR Admissions Representative

Concorde Career Colleges, Inc.•Memphis, TN

About The Position

The Senior Admissions Representative is responsible for recruiting and enrolling qualified students, while providing ongoing support throughout the duration of the Student Enrollment Agreement. In addition to guiding prospective students through the admissions process, this role also serves as a key leader within the department, supporting the Director of Admissions, mentoring team members, and contributing to the overall success of the admissions function and student experience.

Requirements

HS Diploma or GED and minimum of one (1) year of experience with Concorde as an Admissions Representative or minimum three (3) years of experience working in Admissions Representative role with another institution (required)
Minimum one (1) year of experience in customer service and/or sales (preferred)
Online only - Minimum of three (3) years of online higher education experience (preferred)
Understand implications of new information for problem-solving and decision-making
Awareness of others' reactions and understanding motivations
Identify complex problems, evaluate options, and implement solutions
Present ideas clearly (verbal and written)
Exceptional listening skills
Presentation and training facilitation skills
Drive accountability in a fast-paced environment
Proficiency with productivity (Outlook, Word, Excel, etc.) and (insert specialized) software
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels
Able and willing to: Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Nice To Haves

Bachelor’s degree in business, finance, marketing or related field (preferred)

Responsibilities

Conduct prospective student interviews following established procedures and ensure eligibility per the school catalog
Maintain accurate knowledge of all programs to effectively market career paths to prospective students
Provide campus tours and ensure each applicant receives a catalog (including addenda) before enrollment
Submit enrollment paperwork and student payments promptly and accurately.
Maintain required admissions documentation in compliance with institutional and regulatory policies
Adhere to all federal, state, and accrediting body regulations related to admissions activities
Avoid any involvement in financial aid discussions outside approved guidelines
Do not misrepresent the institution, programs, outcomes, or employment prospects in any form
Maintain integrity and professionalism in all student interactions, without discrimination or false promises
Conduct regular follow-ups with enrolled students to support strong start and retention rates
Immediately report cancellations or changes in enrollment to the Director of Admissions
Assist with addressing student complaints and concerns as needed
Support new and less tenured admissions representatives with training and onboarding, including across campuses
Share best practices and assist with departmental training as requested
Develop and maintain positive working relationships with internal teams and departments
Lead planning and execution of on-site and off-site events for the Director of Admissions
Represent the admissions department during second interviews and recruitment events
Continually meet or exceed the criteria set forth by the campus leadership or Director of Admissions regarding admissions activity, start expectations, cancellation, retention and graduation rates, and the generation of student referrals
Participate in all scheduled admissions meetings and trainings
Handle multiple responsibilities as assigned, including support for departmental goals and leadership directives
Comply with all policies outlined in the Admissions Procedure Manual and school catalog
Other duties as assigned